“Frequently asked questions”

Is Athens safe for cycling?

Our route is designed for the average cyclist. We do not cycle on busy streets and we avoid difficult up-hills. Small groups and local tour leaders ensure your safety.

What is your cancellation policy?

“Athens by bike” offers a full refund if the reservation is cancelled by the customer, at least 24 hours prior to the scheduled tour. If you cancel in less than 24 hours before the scheduled tour date, a 100% cancellation fee will be applied.
If Athens by bike cancels the scheduled tour, in case of bad weather or for any other reason, a full refund will be applied.
Any amount owed to the traveler according to this policy, will be refunded without delay, and in any case within 14 days from the cancellation date.

Is the tour suitable for children?

Yes, the tour is suitable for all children over the age of 8 years old who know how to ride a bike on streets.

Is the tour suitable for older people?

Yes it is. As mentioned before, we avoid busy streets and difficult up-hills, so anyone that know how to ride a bike can join our tours.

Why should i do a bike tour in Athens?

To get an excellent overview of the city, useful tips and burn calories that you’ll later get back through delicious Greek food!

Are your bikes in a good condition?

Our 24-gear trekking bikes are new, well maintained and checked regularly to ensure your safety and comfort.

Do you have e-bikes?

We can provide them, upon request, with an additional charge.

Are there any facilities at the starting point?

Yes, our starting point is at the bike shop equipped with all the essential facilities for your convenience (water tap-sink, comfy seats, storage room and restroom).

Can I leave my luggage at your shop?

Yes, you can leave what you do not need during the tour at our bike shop.

Do you offer tours in other languages?

Our main tour language is English. However, we can offer our tours in French and Italian as “private” tours.

What if it rains?
1. We do tours under rain.
2. For all participants who do not want to join the tour because of rain, we offer a 50% refund or the option to join another tour according to our availability.
3. We reserve the right to postpone the starting time or extend the duration of a tour for up to 60 minutes.
4. “Athens by bike” will offer a full refund, in case a bike tour is cancelled due to extreme bad weather conditions (storm- snow) on the specific date.The decision of starting a tour is taken on the spot according the current weather conditions at the starting time.
What if I am late?

The bike tour participant should arrive at the designated starting point at least fifteen (15) minutes before the scheduled starting time for the “check in” procedure. The bike tour will start at the scheduled time with the participants who are present at the scheduled time
The tour leader may wait up to ten (10) minutes if you are late.

Do we visit any archaeological sights?

Our tour leader is not a licensed tour guide. In order for us to comply with Greek laws, the tour leader will provide commentary and basic information as we pass by the archaeological sites . Only licensed Tour Guides may accompany or guide you inside monuments or museums.

Online Payments

For your financial protection Athens by bike is a member of Trust My Travel and our membership number is TMT51271. All client money, whether by bank transfer or card payment is paid into an independently managed Trust Account held at Barclays Bank in the UK. This means that in the unlikely event of our financial failure you will receive a refund for the services you have paid for. Money is not received by us until all suppliers have been paid and you have completed your trip. Trust My Travel is Authorized and Regulated by the Financial Services Authority under the PSR 2009: No. 569641. For more information about how your payments are protected please visit www.trustmytravel.com/logos/ for more information.

In case you have further questions or concerns, feel free to send us an email or call us at our phone numbers.  We will be more than happy to help!